Shipping & Delivery
How much is delivery?
Delivery is FREE on most items we stock!
How long will my order take?
Every item on our website shows the estimated delivery time, given in good faith. All orders received before 5pm will be processed the same day (Monday to Friday). Any orders placed after this time, weekends or public holidays will be processed on the next working day. We always try to deliver your items as quickly as possible!
When do you deliver?
Deliveries will be made during working hours, Monday to Friday. Unfortunately we cannot always provide an exact date at the time of ordering. For furniture items, you will usually receive a phone call a 1-2 days before delivery. If you want to know when your order will arrive, you can email our Customer Service team at [email protected] or call 03333 443 370
Where do you deliver?
We deliver throughout the entire UK. FREE delivery applies to most addresses within UK Mainland, Highlands of Scotland & Islands incur additional transport surcharges. If there are any issues we will contact you as soon as possible once your order is placed. If you would like some advice regarding delivery before ordering, please do not hesitate to email our sales team at [email protected] or call on 03333 443 370. Alternatively, you can use our live chat facility where our online operators are standing by to answer your questions.
Shipments to Northern Ireland (BT Postcode) - Please note that due to changed rules as of 1st January 2021 there are some products that we are unfortunately unable to deliver to Northern Ireland. If you are based in Northern Ireland and have a product requirement, then please contact our sales team by mail to[email protected]k.com or by phoning 03333 443 370 with your enquiry. If you have already placed your order for delivery to Northern Ireland, then we will contact you to advise if we are able to ship and of any related shipping charges before it your order is processed, and payment confirmed. Thank you for your understanding.
Deliveries are made to curbside of your premises as per standard transport practices. If alternative delivery requirements are needed please do not hesitate to call our sales staff on 03333 443 370 as we can usually support with most needs.
Next day delivery
Thousands of our products are available with free next day delivery. Just be sure to order before the cut off time, which is stated on the product. Some next day items (usually office chairs) can even be delivered assembled and ready to use for a small charge.
Problems with deliveries
We use couriers for many of our items, and unfortunately damages can happen. If this is the case, please send us an email as soon as the item is received to [email protected] or call 03333 443 370 and we will deal with this for you as a priority. If possible, please attach a photo of the damage to your email.