• All prices shown are subject to VAT at the prevailing rate at time of despatch.
• Unless stated all prices quoted do not include assembly or installation.
• Deliveries are made to ground floor pavement level.
• Standard delivery cost is £4.95 per order, with web promotion of FREE DELIVERY if you order is over £99.00 (ex VAT) for online orders. Option of next-day delivery is a charge of £4.95 additional to any normal delivery  charges. Next-day delivery is applicable on orders being received before 11am, and

  excludes weekends and bank holidays. Next-day delivery is based on the warehouse

  having sufficient stock of the item at time of order. PLEASE NOTE FURNITURE ORDERS ARE NOT AVAILABLE ON NEXT DAY DELIVERY. Contact from our customer services

  team to advise of any stock delay will occur ASAP.

• Some items may carry a manufacturers surcharge for small orders - this cost will be

  indicated to ensure customer's acceptance before order is fully-processed.
• Deliveries above Glasgow and Edinburgh may be subject to carriage surcharge. We do not

  export products outside mainland UK.
• Failed deliveries may incur charges.
• All goods must be checked on delivery.
• Any damages must be noted on the delivery note and put in writing to Cost Cutters within

  24 hours of receipt of the goods. Delivery notes signed ‘unchecked’ will not be accepted

  should goods be faulty/ damaged. Failure to adhere to this will result in Cost Cutters taking

  no responsibility for charges being incurred for replacements.
• Goods found to be unsuitable cannot be returned and no credit will be given.
• Goods are not supplied on a 'sale or return' basis.
• Goods are non-returnable unless faulty or are a loan sample.
• Samples are loaned free of charge for two weeks only, after this time the goods will be

  invoiced.

• Please note if items are received damaged you may be asked to provide a photo of the item.

  This will allow us to be able to dispute the issue with the manufacturer.

• Cancellations must be in writing and will incur a fee of 20% of the order, original carriage is non- 
  refundable.  For furniture items that have already gone into production, there will

  be an additional charge of £25 per item.
• During the Summer time lead times will be extended. If school is not open for deliveries

  during summer holidays, please state when ordering. Ideally orders should be placed by

  30th June to avoid delays – ensuring colour, sizes and heights are not omitted.

• Delivery times shown on our website and/or in catalogues are estimates only and do not

  offer a guaranteed delivery date. Lead times are dependent on stock levels and time-of-

  year. • Delayed delivery times would not substitute for any cancellation charge.
• Do not dispose of existing furniture until you are in receipt of new.
• Payments are strictly due within 30days of the invoice date and we reserve the right to

  charge contractual interest should these terms be exceeded. Payment is acceptable by

  cheque, BACS transfer or credit card. Cheques should be made payable to Cost Cutters.

  American Express cards will incur a charge of 6%.
• All goods remain the property of Make Learn & Play Ltd t/a Cost Cutters until full payment of

  the appropriate invoice is received. We reserve the right to gain access to your property to

  remove our goods should payment not be made in full.
• The catalogue and website is purely a representation of the products. Confirm dimensions

  with our sales team. Colour samples can be sent out on request to confirm exact colour

  representations.
• We reserve the right to amend the design or sizes of any product, or prices or offers within

  our catalogue or website offering without prior notification, which may include a like-for-like

  replacement of stocked goods. Prices shown in printed catalogues are correct at time of

  going to print but may fluctuate during the lifetime of this material.

• Transactions with several order line items may be delivered on multiple dates, depending

  on what items have been ordered and/or which of our warehouses they are being

  despatched from. Not all products will be automatically sent together, so it may be that your

  goods will arrive in part-deliveries. You will be invoiced for each separate delivery and subject to our 30 day payment terms for each separate invoice.

If you have any concerns or require a ‘grouped delivery’ then please contact us straight away on 01543 495070